RacFit is an exciting new tennis, pickleball, fitness, and social community center opening in Buda, Texas, in July 2025. Our mission is to create a vibrant, inclusive, and health-focused community for members of all ages. We are seeking an enthusiastic and friendly individual to join our team as a Customer Experience Representative. In this customer-facing role, you will be the first point of contact for members and guests, providing a warm, welcoming atmosphere while ensuring a smooth and positive experience upon arrival. Your responsibilities will include assisting with check-ins, answering general inquiries, and promoting a friendly environment that encourages wellness and community engagement.
Job Title: Customer Experience Representative
Location: RacFit – Buda, Texas
Reports To: Ownership Team
Position Type: Full-Time
Key Responsibilities:
- Greet all members and guests with a positive, friendly attitude as they enter the health club.
- Assist with member check-ins and provide accurate information regarding membership policies, amenities, and available services.
- Answer phone calls, emails, and in-person inquiries regarding club hours, classes, and special events.
- Monitor member access, ensuring safety and compliance with health club policies.
- Promote upcoming health club events, promotions, and programs to enhance member engagement.
- Ensure that the front desk area is clean, organized, and stocked with necessary materials.
- Assist with new member orientations and tours of the facility.
- Report any member concerns or facility issues to management promptly.
- Collaborate with other team members to maintain a positive, high-energy atmosphere throughout the health club.
- Assist in maintaining a safe and welcoming environment for all members.
- Assist with inventory control
- Folding and stocking towels throughout facility
- Complete daily task list and or closing checklist
Qualifications:
- Strong communication and interpersonal skills.
- Friendly, approachable, and professional demeanor.
- Previous customer service or front desk experience is a plus.
- Ability to multitask and work effectively in a fast-paced environment.
- Basic computer skills (familiarity with membership management systems is a plus).
- Passion for health, wellness, and fitness is preferred.
- Scheduling flexibility including willingness to work primarily weekends and occasional holidays
- Ability to string racquets is a plus
Physical Requirements:
- Ability to stand for extended periods of time.
- Ability to move around the facility and assist members as needed.
- Light lifting of promotional materials or equipment may be required.
Compensation & Benefits:
- Competitive salary commensurate with experience.
- Performance-based bonuses and incentives.
- Health and wellness benefits.
- Complimentary membership and discounts on RacFit programs.
- Professional development and growth opportunities.
If you’re a friendly and motivated individual who enjoys working with people in a health-focused environment, we’d love to meet you! Apply today to join our vibrant team at RacFit.
To Apply:
Interested candidates should submit a resume and cover letter detailing their qualifications and passion for fitness to: [email protected].isque.